Freon, Puron, Sub-cooling, Super-heating, Supply Temperature, Return Temperature, Amperage Draw, Current flow, OHMs, Watts,
Btus, Tons, CFM and Delta T is just some of the lingo required to perform this career properly. Keep reading and we will go over most of it.
I am really hoping that you clicked into this website because you wanted answers because I am going to provide some of them for you. These are real answers and not all of them will be what you want to hear.
I once knew a tech from LA,
his prowess was legendary, as good as anyone could say,
he spent all day scamming,
each company he worked for, he ended up damning,
the clients spent money for repairs,
only to end up with high bills, poor cooling & heating and despairs,
he tried to employ here at Empire,
but the criminal background check said...don't hire.
lesson well learned, say goodbye to the liar.
We perform criminal background checks on all employees and step it up even more. We also perform civil background checks. We only want to send you someone who is honest and forthright. Decades in the business has taught us a valuable lesson. Great employees are very valuable and poor employees are poison. We have found the antidote for poor employees and we make sure that it is the other companies that employ them, never here at the Empire Family of Services.
If you want the cheapest prices please give me a call and I'll tell you what company to go with. Sure, they'll be cheap, but you'll call me to fix the garbage that they do when you get tired of untrained, uneducated and moronic staff. Sinced I hired my first technician in January of 1993 I have only encountered 4 people (I have interviewed over one thousand) that knew the proper factory technique to charge Freon systems.
I cannot overemphaisis the lack of expertise in the industry. It is pathethic and it is mandated, or virtually mandated, by the State of California and the Contractor's State License Board. Hey, do us all a favor and email this to them. According to the license board if you pass the test for the licence for a C20 (warm air heating and cooling) you are an expert for life. Suddenly this test makes you an expert for life. Just to let you know, this so called test, is suppose to take two hours to perform, or at least that is the time limit. It took me 20 mintues to pass this test and I walked away amazed at how many in that building were struggling with it. PATHETIC, hardely a test of skills and knowledge. I felt that it was more an excersise to give money to the state to keep the unemployable ignorant employed.
I tried to champion a bill that required all contractors to take continued education classes each year that they were employed in the industry. It involved 18 hours of educatoin a year and included such things as safety meetings, association meetings and update classes for code and new equipment on the market. I felt totally betrayed when the licence board, the very governing agency for contractors, said no and said that there isn't any money in the budget for ensuring that contractors kept abreast of the industry and the changes that have been occurring.
The very agency that is suppose to keep you safe by making sure your contractor knows what they are doing is more interested in tax revenues and keeping things status quo than actually doing their job.
The lesson here is buyer beware. If you want a company that will install and service the air conditioning systems they install, give us call...we'll be there for you. On they other hand, if you are leaving your home in 90 days and only care if your system is cooling this weekend, don't call me. My employees are forbidden from performing dangerous non-code approved band-aid repairs. If we fix it, it will stay fixed. If it doesn't, the repair is on me. That is your guarantee.
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Hig h Efficiency – Low Utility Bills
The majority of consumers buying high efficiency equipment are not getting what they are bargaining for. To achieve the stated efficiency rates for the equipment everything has to be perfect. The number one waste of money for the consumer is ducting. Ducting is responsible for about 35% of every lost btu. Most ducting systems are undersized for air conditioning and this under sizing is costly you money. Whenever you have your system looked at, have the ducting looked at as well. If your service technician doesn’t look into the attic or crawl to exam your ducting, they are not doing their job and that inaction, that laziness, is costing you money.
Countless times we have come across entire ducts not attached. Cool air in the summer time blowing freely into the attic. Warm air in the winter time heating the rafters and the great outdoors. Your system is only and efficient as its least efficient part and that part is usually the ductwork.
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Humidity Control – Comfort Perfection
Mold and mildew growth occurs at higher humidity levels so we want to keep that under control for your health. At lower humidity levels, in the winter, you can get dry, cracked itchy skin, sore throats and allergy asthma symptoms tend to be acerbated. In the higher humidity summer we want to remove humidity and in the dry winter months we want to add humidity.
Most people feel comfortable at around 35% relative humidity. If you want to feel comfortable this summer, give us call, we can help. If you want comfortable relaxing air this winter, also give us a call. We can help.
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Zo ne Control – Room by Room
All systems that we install that have accessible attic or crawl spaces where the ducting is located are equipped with manual dampeners. Thos systems that are special, or rather those homes with special needs, can be equipped with state of the art electronic zoning.
This electronic zoning has each and every thermostat, two, three, four or more thermostats that can control the operations of the furnace and the air conditioner. These thermostats then go on and control the airflow into those individual rooms according to the preset temperature in the room. You can have one room at 75 degrees and the neighboring room at 70 degrees. The choice is up to you. This system can be added to most of the installation that we perform. When you call us and set up your appointment ask about zoning. You can maximize your comfort.
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Tax Incentives & Rebates
We are here to help you and we'll start you down the right path to maximizing your tax incentives and rebates. In the meantime you can do some of your own research for your projects by visiting some of these links. Here are some helpful websites that enable you to maximize your rebate potential:
Federal EnergyStar Rated
California Solar Initiative
Southern California Gas Company Rebates
Southern California Edison Rebates
San Diego Gas and Electric Rebates
Anaheim Utilities Rebates
Metropolitan Water District Rebates
Database for Renewable Energy
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Brand A wareness – Knowledge
Is one brand of heater better than the others? Is one brand of air conditioner better than the others? Yes, but the main difference in the quality, cost effectiveness, comfort and durability of equipment has nothing to do with the brand. It has everything to do with the way the units are installed and maintained. We can install any brand of equipment that you want us to, but we prefer American Standard as its history has been the history with the least number of breakdowns for going on two decades in a row. A home comfort system that breaks down is no comfort at all.
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Scams & Scoundrels
The latest scam is one where the homeowners are promised a 16 SEER – 13 EER air conditioning system at a bargain price. A price too good to be true, and that is the result. A number of dealers have pieced together mixed branded systems that claim to get far more efficiency that the labeling of the outdoor unit. Some are even claiming that 14 Series labeled units are 16 SEER by using a super fantastic evaporator coil. This cannot be true. The data has been falsified, but the ARI (American Refrigeration Institute) number are real, but will nearly always be pulled from the market after 30 days.
What does this mean to you? It means that if you have purchased one of these “too wonderful to be true” systems then the chances that you are going to receive your $1500 tax incentive are slim to none and you will be paying more for electricity than you were told. Will you notice the increased electrical bill? Probably not, because the system that was just removed was so far from efficient it will seem like a windfall in savings, but in reality you will have paid for a system and not received the system you paid for. That means utility bills that are higher for you every month you operate your system than you should be paying.
You don’t need a permit or nobody gets permits or if you get a permit it will raise your taxes. Permits are required by law and this is in writing in the Uniform Mechanical Code, The California Mechanical Code, The National Electrical Code, the Uniform Plumbing Code and the California Plumbing Code. If your HVAC service technician tells you permits are not required please show them the door as they are lying to you.
“It will raise your taxes”. The replacing of heating and cooling equipment is a maintenance items and is not subject to tax increases. If you add on air conditioning then you may indeed get a very small tax increase. This is double edged sword for the “Monarchy of the Socialist State of California” as just as soon as they try to up your tax bill, calling this a home improvement, you can apply for a tax reduction because the value of homes have gone down so much. I am not a tax professional and you really should ask a tax professional this type of question, but a couple dollars a year is worth the added comfort and convenience a quality home heating, cooling and air purifying system brings.
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Competence and Training
I believe that we are the only contractor in the greater Los Angeles area that actually has dedicated classroom to tech heating and cooling procedures. Systems have been set up, overhead projectors, power point displays and diagnostic gear at the ready, our classroom is second to none. Not even those HVAC technical school have a classroom that can simulate real world problems to be resolved that we can. This is one of the reason that when we have factory training, the factory representatives come to us and use our facility.
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Guarantees and Warranties
Over the years what we have learned about what people want is that people want peace of mind. They want to know that when they choose us as their comfort provider that we’re going to deliver exactly what it is that we say we’re going to deliver. That there’s no chance that you’re taking a risk, that there’s no chance that you could be making a mistake in choosing us, that there’s no way that you can lose in choosing us to perform these services for you today. Because of this need for Peace of Mind we offer rock solid guarantees.
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100% Satisfaction Guarantee*
What our 100% satisfaction guarantee says is that if you are not 100% satisfied with what we’ve performed, then we’ll make any modification necessary, any modification required, to gain your 100% satisfaction, up to and including replacing the equipment or refunding your money, all of your money. It’s not just our goal, 100% Satisfaction; it’s your right as a consumer. If you’re not satisfied, were not satisfied.
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Home Comfort Guarantee*
What our guarantee says is that on a minus 10 degree day, your home will maintain, plus or minus 3 degrees of 70 degrees. That’s right, we put it in writing on the invoice. On a 95 degree day, your home is going to maintain, plus or minus 3 degrees of 75 degrees. We are the only company in town that guarantees that our systems will do exactly what we say.
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No Lemon Cooling Guarantee*
If your compressor, the main component is your A/C, fails two times in the first 5 years we are not just going to replace that compressor with a new one, something just about every company does, we are going to remove the complete outdoor condensing unit and replace it with a brand new complete unit. No one deserves a lemon.
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No Lemon Heating Guarantee*
If the heat exchanger or firebox fails in the first 10 years we will replace the entire furnace for you at no charge. No shipping, no handling, no waranty and no labor charges whatsoever. This includes code required upgrades. No charge means absolutely no charge. No other company offers this rock solid guarantee.
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Property Protection Guarantee*
If anything is accidentally damaged, a professional will repair it. We’re not going to be driving down to the Home Center parking lot and pick up someone to bring to your home. You will have a properly licensed, a properly insured and properly bonded professional perform the repair.
Once the repair is done to your satisfaction, then and only then do you have to make your investment in your new Home Comfort System. With a guarantee like this do you think that we will be sloppy or do you think that we’ll Treat your Property Carefully? We're the only ones making this kind of guarantee.
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365 Day Test Drive*
We want you to test drive your New Home Comfort System through all four seasons to make sure that it meets and exceeds all of your expectations. You’ll be using your new Home Comfort System through the cold and clammy winter season, you’ll get to drive through the sneezing, sniffling asthma season, spring, you’ll get to cruise through the hot and muggy "I can’t sleep at night" summer season and finally your going to be able to triumph through the cold and flue season, fall. After you’ve passed through all of these seasons only then do have to make a decision.
If you're not satisfied with the performance of the system, if for any reason or if for no reason whatsoever you are not satisfied with this system, give us call and we will refund 100% of your investment and we’ll give you interest. Why do you think no other company will give you this type of guarantee?
10-10-10 Guarantee*
If we perform the maintenance on your heating and coolng system for the first years then you will have no out pocket repairs costs whatsoever. If anything breaks, we'll fix it or replace totally at our expense. You may never pay for a repair again. Isn't that peace of mind.
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On Time Guarantee*
Calling The Empire Family of Services, Plumbing, Heating, Cooling & Electrical, is easy and On Time. If we don't make our appointment time because of us, your minimum service fee is waived. The minimum service call is free. You shouldn't have to be left out in the cold or the searing heat because of your Home Comfort Company. We're Always On TIme, Guaranteed.
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SEER Guarantee*
At The Empire Family of Services, we are confident in our system design skills, the equipment we offer, and the
quality of our installations. We guarantee that we will design and install your new air conditioning
or heat pump system in accordance with the requirements of the Air-conditioning & Refrigeration
Institute’s Standard 210/240. Your system will be designed with a matched coil giving you a certified
combination engineered to achieve the manufacturer tested SEER rating. Certified combinations
are required for any applicable utility rebates. We will install the equipment, can test the air
flow, and we will charge the refrigerant levels to operate in accordance with the manufacturer's design specifications.
This guarantee reflects the unusual commitment to engineering detail, diligence, old fashioned
craftsmanship, workmanship, and pride we put into every Home Comfort System we install.
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*For complete warranty and guarantee details see your invoice or give us call at 1-877-247-6426. Guarantees are in writing on each invoice.
Coupons and Discounts
  
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